Cancellation and Refund Policy – Fragrance Palace

At Fragrance Palace, customer satisfaction is our top priority. We strive to provide the best possible experience with our products and services. This Cancellation and Refund Policy explains how you can cancel an order and request a refund.

1. Order Cancellation

If you need to cancel your order, you can do so under the following conditions:

Before Shipment: You may cancel your order within 24 hours of placing it, provided it has not yet been shipped. To cancel an order, please contact us immediately at [Insert Contact Email] or [Insert Phone Number]. We will process the cancellation, and any payments made will be refunded to the original payment method.
After Shipment: Once an order has been shipped, it cannot be canceled. In this case, you may follow our return policy to request a refund or exchange.

2. Return and Refund Policy

We offer a 7-day return policy for damaged, defective, or incorrect items. If you receive a product that is damaged or does not meet your expectations, you may request a return or refund under the following terms:

Eligibility for Returns: To qualify for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Additionally, you must contact us within 7 days of receiving the product.
Video Unpacking Requirement: For us to process your return, you must provide a video of the unpacking process showing the product’s condition upon receipt. This helps us verify any damage or issues with the item.
Non-Returnable Items: Certain products, such as custom or personalized items, sale items, or opened packaging, may not be eligible for returns unless they are damaged or defective.

3. Return Process

To initiate a return, please follow these steps:

Contact Us: Email us at [Insert Contact Email] or call us at [Insert Phone Number] within 7 days of receiving your order. Please include your order number, a description of the issue, and the video of the unpacking if necessary.
Return Authorization: Once we receive your request, we will review it and provide you with instructions on how to return the item, including the return address and any shipping information.
Return Shipping: Customers are responsible for return shipping fees unless the item was damaged, defective, or incorrect. We recommend using a trackable shipping service to ensure your return reaches us safely.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and the amount will be credited to your original payment method within 7-10 business days.

Partial Refunds: In certain cases, only partial refunds may be granted. This could apply if the product shows signs of use, is missing original packaging, or is returned beyond the 7-day period.

5. Late or Missing Refunds

If you haven’t received your refund within the specified time frame, please take the following steps:

Check your bank account: It may take some time for the refund to be officially posted by your bank or payment provider.
Contact your credit card company: Refunds can take a few business days to appear, depending on the card issuer’s policies.
Contact us: If you’ve completed these steps and still have not received your refund, please contact us at [Insert Contact Email] for assistance.

6. Exchanges

If you received a defective or damaged item, we will be happy to offer a replacement. Please contact us within 7 days of receiving the product to arrange an exchange. Products must be returned in their original packaging and condition.

7. Contact Us

If you have any questions or concerns regarding cancellations, returns, or refunds, feel free to reach out to us. We are here to assist you!

Fragrance Palace
Shop No.16, Connaught Lane, Janpath main Market, Janpath, New Delhi, Delhi 110001
Email: support@fragrancepalace.in
Phone: +91-9999171330