Shipping and Delivery Policy – Fragrance Palace

At Fragrance Palace, we are committed to ensuring that your shopping experience is smooth and satisfying, right from browsing our products to receiving your order. This Shipping and Delivery Policy outlines the shipping methods, costs, and delivery timeframes applicable to purchases made on https://fragrancepalace.in.

1. Shipping Locations

We offer shipping across [Insert specific locations or countries where you ship]. If your location is not listed during checkout, please contact us to discuss potential shipping options.

2. Shipping Methods and Costs

We offer a variety of shipping methods to cater to your needs. The shipping costs are calculated based on the weight of the products and the destination of the delivery. Shipping options will be presented during checkout, along with the applicable charges.

  • Standard Shipping: Expected delivery within [Insert estimated days, e.g., 5-7 business days].
  • Express Shipping: Expected delivery within [Insert estimated days, e.g., 2-4 business days].

Shipping rates will vary based on your location and the weight of your order. All shipping charges are displayed at checkout before payment is made.

3. Order Processing Time

We aim to process all orders within 1-2 business days after payment has been confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

Please note that the estimated delivery times provided during checkout are based on the order processing time and do not include weekends or holidays.

4. Delivery Timeframes

Once your order has been processed and shipped, you will receive a confirmation email with tracking details. Estimated delivery times vary based on the shipping method selected and your location:

  • Within India: Standard shipping takes approximately [Insert number] business days. Express shipping is faster, generally taking around [Insert number] business days.
  • International Delivery: Depending on your location, delivery times may range between [Insert number] and [Insert number] business days for standard shipping. Express international shipping may take [Insert number] to [Insert number] business days.

Please note that unforeseen circumstances such as weather conditions, customs delays, or carrier issues may affect delivery times.

5. Tracking Your Order

Once your order is dispatched, you will receive an email with a tracking number and a link to track your shipment. You can monitor the progress of your delivery in real time.

6. Shipping Restrictions

Certain items may have shipping restrictions based on local laws or import regulations. If your order contains restricted items, we will notify you and work to find a solution.

7. Delivery Issues

If there are any issues with the delivery of your order, including delays, lost packages, or incorrect addresses, please contact us immediately at [Insert Contact Email] or [Insert Phone Number]. We will assist you in resolving the issue.

8. Undelivered or Lost Packages

If your package has not arrived within the estimated delivery timeframe, please first check the tracking information. If your package is marked as delivered but you have not received it, please contact us immediately. We will investigate the issue and work with the carrier to locate or replace your order.

9. Address Changes

Please ensure that your shipping address is correct at the time of placing your order. If you need to update your address after placing an order, contact us as soon as possible. Once an order has been shipped, address changes are not possible.

10. International Shipping and Customs

For international orders, please be aware that customs duties, taxes, and other fees may apply based on your country’s regulations. These fees are the responsibility of the customer. Fragrance Palace is not responsible for any delays caused by customs or border control processes.

11. Contact Us

If you have any questions regarding shipping, delivery, or tracking, feel free to reach out to us:

Fragrance Palace
Shop No.16, Connaught Lane, Janpath main Market, Janpath, New Delhi, Delhi 110001
Email: support@fragrancepalace.in
Phone: +91-9999171330